About Us

Who is The Plumbing Lady?

The Plumbing Lady business was started by Ronelle Pagel in 2007 to provide maintenance plumbing services to residents and businesses in Tshwane.

Ronelle started the business because, in 2007, plumbers arrived at her home to fix a leaking tap. Despite not fixing it, the kitchen sink was damaged, communication was poor and the plumbing company’s Call Centre insisted on payment before they left the property.

This incident convinced Ronelle that this type of service could be provided more professionally. Having the right “hands” for tools, and after doing her initial training and eventually progressing to become a qualified and licensed plumber, “The Plumbing Lady” has served many customers in Tshwane and continues to grow every year.

From one employee in 2007, the company now has 9 employees (excluding apprentices) and provides three home maintenance services (plumbing, electrical and gas new installations and maintenance), all of them where qualified and competent women execute on the solutions.

2003

The Plumbing Lady founded.

2009

Purchased a Bantam bakkie for the business, Runesu (Romeo) Zezai started, more than 500 customers, mostly through word of mouth.

2014

Invested in a better vehicle (VW Caddy) and new plumbing equipment.

2016

After ten years one plumbing team becomes three, with two of the six plumbers women.

2018

Customers request gas installation services, and The Gas Lady is born with licensed gas installers.

2019

Employed additional men and women to expand home maintenance services. Two more plumbers qualify and are licensed. Plumbing team expanding rapidly.

2020

As Covid started, The Electric Lady was born. A qualified and licensed female electrician joined “The Lady Group”, launching what became a very popular home maintenance service trio.

Company history

The Plumbing Lady journey so far

The company’s vision is to provide homeowners with a quality, reliable and affordable home maintenance service.

This has and will continue to create new job opportunities. It also provides for the empowerment, specifically of women, to participate, learn, grow and eventually own their own home maintenance businesses.